Shipping policy

Effective Date: 20 February 2026
Business Name: NightmAir
Contact Email: nightmair.official@gmail.com

1. Shipping Locations

NightmAir currently ships within Australia only.

2. Order Processing

All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Domestic Shipping (Australia)

We offer standard and express shipping options at checkout.

Estimated delivery timeframes:

- Standard Shipping: 3 to 7 business days

- Express Shipping: 1 to 3 business days

Delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. Any promotional shipping terms will be clearly stated on the website.

5. Tracking

All orders include tracking. Once dispatched, you will receive tracking information via email. Please allow up to 24 hours for tracking details to update.

6. Delivery Delays

While we aim to meet the estimated delivery timeframes, NightmAir is not responsible for delays caused by:

-Shipping carrier disruptions

-Weather events

-Public holidays

-Incorrect shipping information provided at checkout

-Circumstances outside our control

7. Incorrect Address

Customers are responsible for ensuring that the shipping address entered at checkout is accurate.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

8. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

We may require confirmation from the shipping carrier before issuing a replacement or refund.